Inquiry form

[Information from the official online store/official online outlet]

Please note: We are unable to cancel or change your order after it has been placed. Thank you for your understanding.

*If you have any inquiries after placing your order, please also enter your 【Order ID】.

[Information from the Customer Service Center]

We are unable to answer inquiries regarding product repairs through this inquiry form.

We apologize for any inconvenience, but please contact our customer service center at 0120-85-7120.

*If you have any inquiries regarding purchased items, please enter the product name/subject, store name, and purchase date in the fields provided.

Content of inquiry

Order ID

Product name/subject

Purchase store name

Purchase date

Last name

given name

Surname

May

post code

prefectures

County, city, ward

Since then

Apartment name, etc.

Phone number (no hyphens)

email address

Inquiry details (opinions and questions)

【please】

Please select the appropriate inquiry type.

Depending on the option you select, the department responsible for responding to your inquiry will vary.

We appreciate your understanding and cooperation.

We will respond within 3 business days.

[Business days: Monday to Friday (excluding Saturdays, Sundays, holidays, and our company holidays)]

Depending on the content of your inquiry, it may take some time for us to respond, or we may respond by phone.

Please note that we may not be able to respond to your inquiry.

*If you do not receive a reply within 3 business days, our security system may

It's possible that the email was rejected or not received.

We apologize for the inconvenience, but we would appreciate you contacting us again by phone.

Email inquiry form