Only available at the official store　Wide selection of products

We have a wide selection of domestic New Balance products, including shoes, apparel, and accessories. We also have special products, such as official store limited items.

Within 14 days of product shipmentReturns acceptedis!

Don't worry if you have any concerns about size or color.
You can return unused items within 14 days of shipping.
*Customers are responsible for shipping charges and transfer fees for returns.
*We do not accept size exchanges after purchase. If you wish to exchange the size, please return the purchased item and place a new order for the desired size.
*However, there are some exceptions.

For more information, please see here.

また、myNB会員のお客様を対象に、各種返品無料サービスを行っております。
「競技用シューズ返品無料サービス」について、詳しくはコチラをご覧ください。
「アパレル・バッグ返品無料サービス」について、詳しくはコチラをご覧ください。

Orders placed by 3pm on weekdaysShipped by the next business day, date can be specified

Items ordered by 3pm on weekdays will be shipped by the next business day. You can also specify the delivery date. *If there is something unclear about your order, there may be a delay.

For more information, please see here.

Pre-shipment inspectionDelivering safe and secure products

Regarding shoes, we open and inspect them before shipping.
Our staff will check the condition of the product and deliver it to you.

Register as a myNB member and get a wealth of benefits!
1 point = 1 yenMyNB points service that can be used at

The accumulated points can be used when shopping at a rate of 1 point = 1 yen.
*Points will be automatically awarded one month after delivery.

Restock notification functionEquipped with!

If the product you want is out of stock, you can apply for "Restock Notification" and we will notify you by email as soon as the product is back in stock.
*There are some products for which we are not accepting applications.
*Restock notification emails do not guarantee a purchase.
*This is a service limited to myNB members.

Pick up at a convenience storeCan!

This is a service that allows you to easily pick up products purchased from the online store at a nearby convenience store.

For more information, please see here.