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Terms of Use

New Balance Japan Co., Ltd. (hereinafter referred to as "our company") has established the following terms of use (hereinafter referred to as "these terms") for the New Balance Official Online Outlet (hereinafter referred to as "this service"), a shopping site operated by the company. By using this service, you are agreeing to the following terms, so please read them carefully before using the service.

Chapter 1 General rules

  1. Article 1 Scope and changes to these Terms
    • These Terms set forth the terms and conditions for the use of this Service, and shall apply to all users of this Service (hereinafter referred to as "Users"). Please note that membership registration is required to use this service, and separate membership terms and conditions apply to users in addition to these terms and conditions.
    • The Company may change these Terms without obtaining prior consent from the User by notifying the User in a manner that the Company deems appropriate.

Chapter 2 Use of the Service

  1. Article 2 Scope of Service
    • Users may use various services provided by this service, including online shopping.
    • The scope of available services shall be determined separately.
    • We reserve the right to change the scope of available services without obtaining prior approval from the user.
  2. Article 3 Service restrictions
    • Delivery of products etc. via this service is limited to within Japan.
    • As a general rule, the method of communication between our company and users is by email or telephone.
  3. Article 4 Prohibited Matters

    Users shall not do the following:

    • Act of applying false information when using
    • Any act that may interfere with the operation of this service or cause other problems to this service
    • Using the Service with a fraudulent credit card
    • Act of illegally using member ID and password
    • Acts that cause inconvenience, disadvantage, or damage to other users, members, third parties, or the Company, or acts that are likely to do so.
    • Acts that infringe on the copyrights, privacy, and other rights of other users, members, third parties, or our company, or acts that are likely to do so.
    • Any act that violates public order and morals or other laws and regulations, or that may be likely to do so.
    • Other acts that our company deems inappropriate.
  4. Article 5 Copyright
    • Users may not use any information provided through this service outside the scope of copyright restrictions permitted by copyright law, such as personal personal copying, without the permission of the rights holder.
    • If a problem arises due to violation of the provisions of this article, the user shall resolve the problem at his or her own responsibility and expense, and shall not cause any inconvenience or damage to the Company.

Chapter 3 Purchasing products

  1. Article 6 Ordering products and establishing sales transactions
    • Users can use this service to purchase products or services (hereinafter referred to as "products, etc.") from our company.
    • If the user wishes to purchase products, etc., the user shall place the order in accordance with the method specified by the Company.
    • At the time the Company sends an order confirmation email in response to the order described in Section 2, a sales contract regarding the relevant products, etc. will be established between the User and the Company.
      However, even in that case, if the stock is not available and the Company sends an e-mail to the user notifying the user of this, the sales contract will be canceled without the Company taking any responsibility. will do.
    • Notwithstanding the provisions of Paragraph 3, if the credit card company specified by the user contacts us to the effect that the credit card has defaulted, or if there is any fraudulent or inappropriate act regarding the use of this service, the Company shall terminate the sales contract. We reserve the right to cancel, cancel, or take other appropriate measures.
  2. Article 7 Payment Method
    • The payment amount for the product, etc. will be the total of the product purchase price including consumption tax, shipping fee, and handling fee. Shipping fee and handling fee may be free depending on the conditions and period.
    • Payment for products purchased through this service may be made by cash on delivery, a credit card in the User's name, or any other payment method approved by our company separately.
    • Users are aware that there is a risk of leakage, etc., associated with the act of transmitting credit card numbers and other payment methods when using this service, and shall do so at their own risk.
    • In the case of payment by credit card, the user shall comply with the terms and conditions of a separate agreement with the credit card company.
      If a dispute arises between the user and the credit card company, etc., it shall be resolved by both parties.
  3. Article 8: Return and exchange of goods
    • In the event of damage to the product during delivery, defects in the product, incorrect delivery of the product, or other cases that our company deems necessary, we will exchange the product as a general rule, and if we are unable to exchange the product, we will cancel the sales contract. In any case, the grace period for notifying our company is 14 days, including the day the product is received, and the product may be returned within 14 days, including the day the product is received.
    • The User shall return the product in accordance with the method separately determined by the Company.
  4. Article 9 Disclaimer regarding Products
    • In the event of any trouble arising from an unknown delivery address, etc., our company will be exempt from responsibility by contacting the contact information registered by the user and delivering the product to the address specified when purchasing the product.
    • If there is an error in the sales price of the purchased product due to our negligence, the Company may unilaterally cancel the sales contract regardless of the user's consent or approval. Furthermore, we shall not be held responsible for any direct or indirect damage caused to the user in this case.
    • The Company shall not be liable for any damages, losses, or disadvantages related to the use of this Service or products sold through this Service, other than those stipulated in the preceding article, regardless of the legal cause of claim. .

Chapter 4 Operation of the Service

  1. Article 10 Information management

    If the Company determines that posted comments or other information can be used, it may use them in the Service without notifying the user, but if it falls under any of the following items, it may delete them without notifying the user.

    • If the information is deemed to clearly infringe the copyright or other rights of our company or a third party, or to clearly damage the reputation or credibility of our company or a third party
    • If the Company receives a warning from a third party that the information infringes the copyright or other rights of a third party, or damages the reputation or credibility of the third party
    • If it is recognized that there is a clear violation of Japanese or applicable foreign laws.
    • If you receive an order from a government agency to delete the information
  2. Article 11 Use of user information

    The Company will not disclose or provide to a third party any information about users, including member registration information, that the Company learns in connection with the use of the Service, except in the following cases. The handling of personal information will be stipulated in a separate privacy policy.

    • If the user has consented to the disclosure of his/her name, address, gender, age, e-mail address, etc.
    • When we provide statistics of personal information collected for the purpose of understanding usage trends of this service to a third party in a format that cannot be identified as individual personal information.
    • When it is necessary for the Company to outsource various operations to other companies in order to operate the Service, and the information is provided only to the extent necessary for the operations after entering into a non-disclosure agreement with the outsourcee.
    • When disclosure is requested by a public institution, etc. pursuant to the provisions of various laws and regulations, etc.
    • Other cases where it is necessary for the operation of this service
  3. Article 12 Maintenance of the Service

    In order to maintain the smooth operation of the Service, we reserve the right to suspend provision of all or part of the Service without prior notice to users in any of the following cases:

    • For routine or emergency maintenance of the system
    • If system operation becomes difficult due to fire, power outage, sabotage by a third party, etc.
    • In other cases where the Company deems it necessary to stop the system due to unavoidable circumstances.
  4. Article 13 Disclaimer
    • We shall not be liable for any damages incurred by the user as a result of the user being unable to use this service.
    • The Company shall be exempted from liability by processing affairs in accordance with the user's registered information.
    • If a user causes damage, etc. to another user, member, or third party by using this service, the user shall resolve the matter at his or her own responsibility and expense, and the Company shall shall not cause any inconvenience to you.
  5. Article 14 Other
    • If any problem arises in relation to the use of this service that cannot be resolved by these Terms and Conditions, the Company and the user shall negotiate in good faith to resolve the problem.
    • If a lawsuit arises regarding the use of this service, the Tokyo District Court will have the exclusive jurisdiction of the first instance.

Additional provisions: These terms and conditions apply to all users from June 6, 2018.
Revised: June 14, 2021