FAQ

What is myNB?

myNB is a member loyalty program that is shared with the official online store.
Once you register as a member (free of charge), you can join the program immediately.
Please refer here for details.

Are there any member benefits at the outlets?

・Regardless of your membership rank, you will receive points equal to 1% of your purchase amount (tax included)!
・Get a coupon (15% OFF) that can be used during your birthday month!
・Subscribe to our email newsletter to be the first to know about great deals, sales, and more!
・Check your purchase history and more on your My Page!

When can I receive the birthday coupon? Where can I check?

The gift will be given out on the 1st of every month. We will also notify you by email.
For customers who register during the month of their birthday, the card will be issued and available for use the day after the registration date.
You can check it in the "Your Own Special Coupon" section on your My Page.

Are there any conditions for using the birthday coupon?

This offer is available for all products with a total purchase amount of 11,000 yen or more (tax included).
*Outlet products are also included.
*15% off your total purchase amount.

What is a Kids Birthday Coupon? How can I get one?

This is a special coupon that allows you to purchase children's products at a discount during your child's birthday month.
Please register your child's birthday on your My Page. This applies up to your child's 15th birthday.
*Up to 5 people under 15 years old

Are there any conditions for using the Kids Birthday Coupon?

This discount can be used on orders that include children's products, and the discount will only apply to children's products.
*Kids sale items are also included.
*10% off the total purchase price for kids products.

Can I earn points?

Orders placed after 15:00 on Thursday, May 20, 2020 will earn points when purchased at the official online outlet.
Regardless of your membership rank, 1% of your purchase price (including tax) will be credited 14 days after the product is shipped. The validity period is one year from the date of crediting.
Points can be used at a rate of 1 point = 1 yen.

Are there any student membership benefits at the outlets?

All items are delivered free of charge. You can also receive various benefits at the official online store.
Please refer here for details.

Where can I register to receive the outlet email newsletter?

If you wish to subscribe to the e-mail newsletter, you must register as a member.
The newsletter will be sent not only to the outlet site but also to the official online store.
You can register as a member here. If you are already registered, you can change your details from My Page.

Where can I unsubscribe from the email newsletter?

If you wish to stop receiving our e-mail newsletter, you can cancel it from your My Page.
Please log in here.
For quick registration, you will need to register as a full member, so if you are in a hurry, please contact us by phone.

I haven't received the e-mail newsletter.

If your registered address is correct but you do not receive an email, please check the following:
[For smartphone users] Cancel domain-specific reception (@newbalance.jp)
[For PC users] Turn off the junk mailbox setting

If the newsletter has not been delivered to the registered email address or has never been opened (excluding cases where it has been less than one year since you registered for the newsletter), you may have been unsubscribed from the newsletter in accordance with the membership terms and conditions.
If you wish to resume receiving our email newsletter, please contact us by phone or through our contact form.

I forgot my password, but I cannot receive emails from the registered email address because it is not currently in use.

Please contact us via the inquiry form and we will respond to your inquiry.

What is the additional authentication feature?

If you select [Use], you will need to enter the authentication key sent to your registered email address when logging in from a browser or device you have not used before.
Using this feature reduces the chances of your account being compromised.

For existing members who registered before June 13, 2019, the setting is [Do not use].
If you wish to use this service, please change it on your My Page.

Can I change the email address I registered?

After logging in, please make the changes on My Page by following the steps below.
If you are unable to log in, please contact Customer Care.

<<How to change your email address>>
1. My Page Confirm/Change Account Information "E-mail address change "Than
Enter the email address you want to change and click the Change button.
At this point, your email address has not been changed.
2. An email will be sent to the new email address, notifying you of the change.
3. Access the URL in the email and complete the email address change procedure.
*If the login screen is displayed, log in with your previous email address to complete the procedure.

Can I change my registration information?

Please make the changes from My Page after logging in. If you are unable to log in, please contact Customer Care.

Where can I cancel my membership?

Please remain logged in and click here. If you are not logged in, you will be linked to the member login page.