Customer consultation room

[Business days (telephone reception days), telephone reception hours]

● Business days: Monday to Friday (excluding Saturdays, Sundays, holidays, and our company holidays)
●Telephone reception hours: 11:00-13:00 / 14:00-16:00

For inquiries or requests for information regarding the "Shoe Repair Service" that we provide (for a fee) to individual users, please contact the New Balance Repair Service Office listed below.
*There is no email counter. Information will only be provided by phone.

■New Balance Repair Service Office

 0120-85-0266
Business hours: Weekdays 10:00-17:00 (excluding New Year's holidays, Saturdays, Sundays, and public holidays)
(Please be careful not to dial the wrong toll-free number.)

【Please Note】

◎Our shoe repair service offers an all-sole replacement repair that includes changing the sole unit of customers’ shoes that are no longer fit for wear because of worn-out soles or breakdown of the material in the midsole.
◎Due to the need to prepare repair parts, our shoe repair service is only available for some models (product numbers). The models eligible for the repair service are as follows: Here Please be sure to check the above before contacting us.
◎The shoe repair service may suspend orders or terminate service without notice depending on the supply situation of repair parts and order status.

*Please note that the above information may be subject to change without prior notice depending on future social conditions.

*We only accept reservations by phone.

*We ask that you notify us of your caller ID. If your number is set to withhold, please dial "186" at the beginning of the phone number.

*Please note that this call is being recorded to improve quality and to confirm details pertaining to the call’s inquiry.