期間限定で送料無料キャンペーン実施中！7/28（日）23:59まで！

[Notice] Regarding shipments and inquiries during Golden Week 2024

Thank you for your continued patronage of New Balance.
We would like to inform you about our business hours during the Golden Week period.

Golden Week business schedule

During the Golden Week period, we will be open according to the following schedule.
If you would like your order delivered before Golden Week, please place your order early.

　　
date 4/27 4/28 4/29 4/30 5/1 5/2 5/3 5/4 5/5 5/6
Contact Us
Closed
Temporary business hours
(Email only)
Regular business hours
Closed
Temporary business hours
(Email only)
Shipping your order
Closed
Temporary business hours
 Regular business hours
Closed
Temporary business hours

*Please see below for shipping schedules during the Golden Week period.

Regarding the shipping schedule for your order

Orders placed after 3:01 PM on Friday, April 26th will be shipped according to the schedule below, including temporary shipping dates.

[Estimated product shipping time]
  • Orders placed between 15:01 on Friday, April 26th and 17:00 on Monday, April 29th will be shipped by Thursday, May 2nd.
  • Orders placed between 17:01 on Monday, April 29th and 15:00 on Thursday, May 2nd will be shipped by Tuesday, May 7th
  • Orders placed between 15:01 on Thursday, May 2nd and 23:59 on Monday, May 6th will be shipped by Thursday, May 9th.
  • Orders placed between 00:00 on Tuesday, May 7th and 15:00 on Friday, May 10th will be shipped by Monday, May 13th.

    • Please note that this is only a guideline and there may be delays to the above schedule.

    We will notify you of the shipment completion email.
    Even if you contact us, we will only be able to provide you with the above estimates and will not be able to provide you with specific dates and times.
    You can also check your order information from the purchase history on your My Page.

    For your purchase history Here
    You will need to log in to your myNB account.

    Regarding inquiries during Golden Week

    During the closure period, we will be suspending customer care calls.
    We accept inquiries via email via the inquiry form.
    In response to your inquiries, we will be open on the following dates:

    [Temporary email response]
    Monday, April 29th 9:30-17:00
    May 6th (Mon) 9:30-17:00

    As we return to the Golden Week holidays, our phone lines may be busy on Tuesday, May 7th, making it difficult to get through.
    We apologize for the inconvenience, but please use the contact form.

    For inquiries Here
    *For returns during the holiday period, please contact us using the email form. We will respond to inquiries in the order they are received.
    *Depending on the volume of inquiries or the content of the inquiry, it may take several days for us to respond.

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