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期間限定で送料無料キャンペーン実施中！7/28（日）23:59まで！
Published: May 9, 2024/Updated: May 21, 2024
Changes to shipping schedule due to sale
Dear Valued Customer,
Thank you for your continued patronage of New Balance.
Due to the high volume of orders, we will be changing our shipping schedule.
Orders placed by 3:00 p.m. will be shipped the next business day (weekdays only) ↓
[After change]
Orders placed by 3:00 p.m. will be shipped within 3 business days (weekdays only) Target: New Balance official online store/online outlet
Period: For the time being from orders placed by 15:00 on Friday, May 10, 2024
Please note that we are closed on Saturdays, Sundays, and holidays. We ship on business days excluding Saturdays, Sundays, and holidays.
*Please note that in the following cases, shipment may be put on hold and delivery will be delayed by several days.
・If there is any information entered in the remarks field
・Other cases where confirmation of payment status is required
*Once your order is ready to ship, we will send you a shipping notification email.
The shipping slip number is listed in the waybill number column, so please check the delivery status using the Yamato Transport baggage inquiry system.
MyNB members can also check the shipping invoice number in the purchase history details on their My Page.
Please be aware that product shipments may be delayed from the above schedule.
We apologize for any inconvenience this may cause and appreciate your understanding.
Temporary business days: May 18th (Sat), May 25th (Sat) 9:30-17:00
New Balance Official Online Store Customer Care
Inquiries via the inquiry form Here
Thank you for your continued patronage of New Balance.
Due to the high volume of orders, we will be changing our shipping schedule.
Shipping Schedule
【Change before】[After change]
Period: For the time being from orders placed by 15:00 on Friday, May 10, 2024
Please note that we are closed on Saturdays, Sundays, and holidays. We ship on business days excluding Saturdays, Sundays, and holidays.
*Please note that in the following cases, shipment may be put on hold and delivery will be delayed by several days.
・If there is any information entered in the remarks field
・Other cases where confirmation of payment status is required
*Once your order is ready to ship, we will send you a shipping notification email.
The shipping slip number is listed in the waybill number column, so please check the delivery status using the Yamato Transport baggage inquiry system.
MyNB members can also check the shipping invoice number in the purchase history details on their My Page.
Please be aware that product shipments may be delayed from the above schedule.
We apologize for any inconvenience this may cause and appreciate your understanding.
Regarding special shipments on May 18th (Sat) and May 25th (Sat) and special handling of inquiries by email
In order to alleviate shipping delays and congestion at our inquiry desk due to the sale, we will be open on Saturday, May 18th and Saturday, May 25th.Temporary business days: May 18th (Sat), May 25th (Sat) 9:30-17:00
New Balance Official Online Store Customer Care
Inquiries via the inquiry form Here
*Telephone and chat support will be suspended.
*Please note that it may take several days to respond if we receive a large number of inquiries or depending on the content of your inquiry.
Please be careful of malicious sites
Currently, there are many websites on the Internet that are similar to the official New Balance online store, including those that use our logo and image data without permission.
We are not affiliated with any such malicious sites.
