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[Notice] Notification of reduction in customer care desks due to the impact of Typhoon No. 10
Posted on: September 5, 2023
Shipping Schedule
Dear Valued Customer,
Thank you for always using the New Balance official online store and the New Balance official online outlet.
Due to the high volume of orders, we will be changing our shipping schedule.
We apologize for any inconvenience this may cause our customers, and we appreciate your understanding.
New Balance Official Online Store/Orders placed by 3:00 p.m. will be shipped the next business day (weekdays only)
New Balance Official Online Outlet/Orders placed by 3:00 p.m. will be shipped within 3 business days (weekdays only) ↓
[After change]
Orders placed by 3:00 p.m. will be shipped within 5 business days (weekdays only) Target: New Balance official online store, New Balance official online outlet
Period: For the time being from orders placed on Wednesday, September 6, 2023 at 10:00
*We will notify you at a later date when the restrictions will be lifted.
Please note that we are closed on Saturdays, Sundays, and holidays. We ship on business days excluding Saturdays, Sundays, and holidays.
*Further delays may occur depending on the circumstances.
*Please note that in the following cases, shipment may be put on hold and delivery will be delayed by several days.
・If there is any information entered in the remarks field
・Other cases where confirmation of payment status is required
*Once your order is ready to ship, we will send you a shipping notification email.
* It may take some time for the data to be registered.
*The shipping slip number is listed in the waybill number column, so please check the delivery status using the Yamato Transport baggage inquiry system.
MyNB members can also check the shipping invoice number in the purchase history details on their My Page.
Please be aware that product shipments may be delayed from the above schedule.
We apologize for any inconvenience this may cause and appreciate your understanding.
New Balance Official Online Store/New Balance Official Online Outlet
Thank you for always using the New Balance official online store and the New Balance official online outlet.
Due to the high volume of orders, we will be changing our shipping schedule.
We apologize for any inconvenience this may cause our customers, and we appreciate your understanding.
Shipping Schedule
【Change before】[After change]
Period: For the time being from orders placed on Wednesday, September 6, 2023 at 10:00
*We will notify you at a later date when the restrictions will be lifted.
Please note that we are closed on Saturdays, Sundays, and holidays. We ship on business days excluding Saturdays, Sundays, and holidays.
*Further delays may occur depending on the circumstances.
*Please note that in the following cases, shipment may be put on hold and delivery will be delayed by several days.
・If there is any information entered in the remarks field
・Other cases where confirmation of payment status is required
*Once your order is ready to ship, we will send you a shipping notification email.
* It may take some time for the data to be registered.
*The shipping slip number is listed in the waybill number column, so please check the delivery status using the Yamato Transport baggage inquiry system.
MyNB members can also check the shipping invoice number in the purchase history details on their My Page.
Please be aware that product shipments may be delayed from the above schedule.
We apologize for any inconvenience this may cause and appreciate your understanding.
New Balance Official Online Store/New Balance Official Online Outlet
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Currently, there are many websites on the Internet that are similar to the official New Balance online store, including those that use our logo and image data without permission.
We are not affiliated with any such malicious sites.
