Published date: November 7, 2023 (updated November 27)
【notice】 Due to the current high volume of orders, we are currently changing our shipping schedule.
Dear Valued Customer,
Thank you for your continued patronage of the New Balance official online store and online outlet. Due to the high volume of orders during the sale, We apologize for any inconvenience, but we will change the shipping schedule so that orders placed before 3:00 p.m. on weekdays will be shipped within 10 days (7 business days) (weekdays only).
Shipping Schedule
Period: For the time being from orders placed by 15:00 on Wednesday, November 15, 2023
【Change before】
New Balance Official Online Store / Orders placed by 3:00 p.m. will be shipped the next business day (weekdays only)
New Balance Official Online Outlet / Orders placed by 3:00 p.m. will be shipped within 3 business days (weekdays only)
↓ [After change]
Orders placed by 3:00 p.m. will be shipped within 10 days (7 business days) (weekdays only)
Target: New Balance official online store/online outlet
*We will notify you at a later date when the restrictions will be lifted.
Please note that we are closed on Saturdays, Sundays, and holidays. We ship on business days excluding Saturdays, Sundays, and holidays. *Further delays may occur depending on the circumstances. *Please note that in the following cases, shipment may be put on hold and delivery will be delayed by several days. ・If there is any information entered in the remarks field ・Other cases where confirmation of payment status is required *Once your order is ready to ship, we will send you a shipping notification email. * It may take some time for the data to be registered. *The shipping slip number is listed in the waybill number column, so please check the delivery status using the Yamato Transport baggage inquiry system. MyNB members can also check the shipping invoice number in the purchase history details on their My Page.
Please be aware that product shipments may be delayed from the above schedule.
We apologize for any inconvenience this may cause our customers, and appreciate your understanding and patience.
New Balance Official Online Store/Online Outlet
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