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Member Services

Customer Service Center Inquiries

公式オンラインストア以外でご購入いただいた商品、取り扱い店舗、 修理などのお問い合わせにつきましては、下記窓口よりお問い合わせください。

※商品の修理のお問い合わせにつきましては、こちらのお問い合わせフォームではご回答いたしかねます。
おそれいりますが、お客様相談室(0120-85-7120)へお電話にてお問い合わせください。
※公式オンラインストア/公式オンラインアウトレットでのオンラインのご注文、請求へのお問い合わせはこちら

*If you have any inquiries after your purchase, please include the name of the store where you made the purchase, the address, and the date of purchase in your inquiry.


Inquiry TypeRequired
Product name (inquiry part number)
nameRequired
[Surname]
[given name]

(please enter in full-width characters)

FuriganaRequired
[Surname]
[May]

(please enter in full-width characters)

post code

(Please enter 7 digits using half-width numbers. Example: 9999999)

prefecturesRequired
Address 1 (county, city, ward)

(Enter your county, city, or ward)

Address 2 (onward)

(Please enter your street name and number)

Address 3 (Apartment name, etc.)

(Please enter the name of the apartment building, etc. if you have one)

telephone numberRequired
email addressRequired
Email address (for confirmation)Required

(Please enter your email address again to confirm)

Inquiry details (opinions and questions)Required

*If you have any inquiries after your purchase, please also include the name of the store where you purchased the item, its address, and the date of purchase.

We will respond during our business hours.
Business hours: 9:30-17:00 (excluding weekends, holidays, and our company holidays)
*If you contact us outside of the above hours, we will respond on the next business day.
*Depending on the content of your inquiry, it may take some time for us to respond.